Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How long does shipping take for international orders?
International orders typically arrive within 5-10 business days. We use premium couriers like DHL and FedEx to ensure your luxury items are tracked and handled with care.
What is your return policy?
We accept returns on all eligible items within 30 days of delivery. Products must be in their original, unused condition with all tags and protective packaging intact.
Are your products authentic?
Absolutely. Every item sold on our platform is 100% authentic, sourced directly from the brand's artisans or authorized distributors, and includes a certificate of authenticity where applicable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Affirm.
How can I track my order?
Once your order has shipped, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.
Do you offer gift wrapping services?
Yes, we offer signature luxury gift wrapping. You can select this option at checkout and include a personalized message for the recipient.